Effective Date: 27-10-2024

1. Introduction

Welcome to eHSPTAAL, an innovative app designed to enhance the patient experience in hospitals. Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. By using eHSPTAAL, you consent to the data practices described in this policy.

2. Information We Collect

We may collect various types of information from and about users, including:

• Personal Information:
  • Name
  • Email address
  • Phone number
  • Date of birth
  • Address
  • Emergency contact information
• Health Information:
  • Medical history
  • Current medications
  • Allergies
  • Symptoms and health concerns
  • Any other health-related data you choose to provide
• Usage Data:
  • Information on how you use the app, such as access times, pages viewed, and the duration of your visits
  • Device information, including IP address, browser type, operating system, and unique device identifiers
• Cookies and Tracking Technologies:
  • We may use cookies, web beacons, and similar technologies to collect information about your interactions with our app and to enhance your user experience.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery:
  • To provide you with the features and functionalities of the app
  • To facilitate communication between you and healthcare providers
• Personalization:
  • To tailor our services to better meet your needs and preferences
• Communication:
  • To send you updates, notifications, and information regarding your health and the services we offer
  • To respond to your inquiries and provide customer support
• Research and Improvement:
  • To analyze usage patterns to improve the app's performance and user experience
  • To conduct research and aggregate data for analytical purposes
• Legal Compliance:
  • To comply with applicable laws, regulations, and legal requests

4. Data Sharing and Disclosure

We are committed to maintaining your privacy. We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• With Healthcare Providers:
  • We may share your information with your healthcare providers or institutions involved in your care, as necessary for your treatment.
• With Service Providers:
  • We may engage third-party service providers to assist us in operating the app and delivering services. These service providers are bound by confidentiality obligations.
• For Legal Reasons:
  • We may disclose your information if required to do so by law, in response to subpoenas, court orders, or other legal processes, or to protect our rights and those of others.
• Business Transfers:
  • In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that business transaction.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, alteration, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online.
• Access Controls: We limit access to your information to authorized personnel only.
• Secure Storage: Your data is stored securely and is protected against unauthorized access.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information, which may include:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccuracies in your personal information.
• Right to Deletion: You can request the deletion of your personal information under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data for certain purposes.
• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the information provided below.

7. Children’s Privacy

eHSPTAAL is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our app and updating the effective date. We encourage you to review this policy periodically to stay informed about our data practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: reports.ehsptaal@gmail.com
• Phone: +91-6005187986
• Address: IUST awantipora,j&k,India

Thank you for choosing eHSPTAAL. We are committed to protecting your privacy and providing you with a secure experience.

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